Legal
Privacy Policy
Last Updated: 24 January 2025 · Effective: 24 January 2025
Pulsarai ("we", "us", "our") is committed to protecting the personal data of individuals who engage with our services, visit our website, or communicate with our team. This policy explains what personal data we collect, how we use it, and what rights you have under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection standards.
1. Who We Are
Pulsarai is a data controller registered in Malaysia, operating from 9-B, Jalan PJU 5/1, Dataran Sunway, 47810 Petaling Jaya, Selangor. For data-related enquiries, contact us at [email protected].
2. Data We Collect
We collect personal data through the following means:
- Contact form submissions: Name, email address, phone number, and message content when you reach out via our website.
- Email correspondence: Any personal data included in direct email communications with our team.
- Project engagements: Business contact details, professional information, and engagement-related data shared during client projects (governed separately by client agreements).
- Website analytics: Browser type, pages visited, time on site, and geographic region — collected through analytics tools if you consent to analytics cookies.
3. Legal Basis for Processing
Consent: When you submit a contact form or accept analytics cookies, you provide consent for us to process your data for the stated purposes. You may withdraw consent at any time.
Legitimate interests: We process business contact data for responding to enquiries, maintaining client relationships, and improving our services — where this does not override your privacy rights.
Contractual necessity: During client engagements, processing of relevant data is necessary to deliver agreed services.
4. How We Use Personal Data
- Responding to enquiries and contact form submissions
- Delivering and managing AI consulting engagements
- Sending project updates and relevant communications to clients
- Improving our website and service offerings through analytics
- Complying with applicable legal obligations under Malaysian law
We do not sell, rent, or share personal data with third parties for marketing purposes.
5. Data Retention
We retain personal data only for as long as is necessary for the purpose it was collected or as required by law:
- Enquiry data: Up to 12 months from last contact, unless a client engagement commences.
- Client engagement data: 5 years from project completion, unless longer retention is required by applicable regulations.
- Analytics data: As configured by the analytics provider, typically 26 months.
6. Cookies
Our website uses cookies for essential functionality and, with your consent, for analytics. For full details on cookie types and how to manage your preferences, please see our Cookie Policy.
7. Data Protection Measures
- Data in transit is encrypted via TLS/HTTPS.
- Access to personal data is restricted to authorised personnel with a defined need.
- Client project data is handled under mutual non-disclosure agreements.
- In the event of a data breach, affected individuals and relevant authorities will be notified in accordance with PDPA obligations.
8. Third-Party Services
We may use the following third-party services for website analytics and communications, subject to your cookie preferences:
- Google Analytics: Website usage analytics — disabled unless analytics cookies are accepted.
- Email service providers: For delivery of correspondence; governed by their respective privacy policies.
Our website may link to external sites. We are not responsible for the privacy practices of those sites.
9. Your Rights Under PDPA Malaysia
Under Malaysia's Personal Data Protection Act 2010, you have the following rights:
Right to Access
Request a copy of personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete data.
Right to Withdraw Consent
Withdraw consent for processing at any time, where consent is the legal basis.
Right to Limit Processing
Request that we limit how we use your data in certain circumstances.
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.
If you are not satisfied with our response, you may refer a complaint to Malaysia's Department of Personal Data Protection (JPDP).
10. Children's Privacy
Our services are directed at business organisations and professionals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware of such collection, we will promptly delete the data.
11. Policy Updates
We may update this policy periodically. Material changes will be communicated via a notice on our website. Continued use of our website following such notice constitutes acceptance of the revised policy.
12. Contact
For privacy enquiries:
Email: [email protected]
Address: Pulsarai, 9-B, Jalan PJU 5/1, Dataran Sunway, 47810 Petaling Jaya, Selangor, Malaysia